Frequently Asked Questions

Yes! We want to help students determine if the teacher assigned to them is the right fit before committing to lessons.
This trial is available for students who are interested in signing up for ongoing monthly lessons but would like to experience a lesson first.

Absolutely! If you feel the current teacher-student match isn’t working, we will work with you to find a better fit.

Tuition fees vary depending on the type and length of the lessons. Contact us for detailed information on affordable music lessons in Denver.

Our teachers are highly qualified, experienced musicians. Most of them have degrees in music education or performance or are currently pursuing a degree. They are passionate about teaching and dedicated to helping students achieve their musical goals. Our hiring process is thorough and we always check references. Our teachers are background-checked and insured. Get to know our teachers on our About Us page.

Yes, we strive to accommodate all students, including those with special needs. Please contact us to discuss specific requirements so we can make the necessary arrangements.

Call us at ‪(720) 772-7502‬ to schedule the first free lesson. Lessons are scheduled based on the availability of both the student and the teacher. You can coordinate with us to find a suitable and flexible time that works for you.

We use a flexible curriculum tailored to each student's level, interests, and goals, integrating classical, pop, rock, jazz, and other music styles. Give us a call to get an idea of how we would approach your lesson.

Our teachers provide regular feedback during lessons, notes after the lesson, and we also offer optional parent-teacher meetings.

No problem, just let us know in advance.

If you'll miss 1 or 2 lessons, we'll schedule makeups using any of the options above.
If you'll be gone longer than 2 lessons, you can place your lessons on hold.

Just know that a hold releases your weekly time slot, and we can't guarantee your teacher will have the same opening when you return. We'll do our best to find a time that works, but it may mean adjusting your day, time, or teacher.

Summer lessons are still billed at your standard flat monthly tuition, but we offer prorating based on how many lessons you actually take. Your teacher will plan your summer schedule with you in advance.

Because tuition is prepaid, prorated adjustments show up as credits on your next invoice rather than right away. Each prorated lesson is worth one quarter of your monthly tuition.

In months with five possible lesson dates, no credit applies as long as you still get four lessons.

No. Once a makeup lesson is on the calendar, it's your one chance to use that credit. If you cancel it, even well in advance, it's forfeited.
The only exception is if your teacher is the one who cancels the makeup, in which case we reschedule it again or credit your account per our standard policy.

On the 1st of every month.
Monthly students are charged their flat tuition for the month ahead. Per-session students are charged for whatever lessons are on the calendar that month, so if your schedule is changing, just let us know before the 1st and we'll make sure your bill matches your plans.

If your teacher can't reschedule a lesson within 1 to 2 weeks, we mark it cancelled and credit your account immediately. If you've already paid for the month, we can apply the credit to the next month's bill or issue a refund.

You will never pay for a lesson your teacher cancelled.

Makeup credits are good for 15 days from the date of the missed lesson. We'll do our best to remind you as the expiration gets close, but credits not used within that window do expire.

Depending on your teacher's availability, there are four ways to make up a missed lesson:

1. You and your teacher pick a new day and time.
2. Your next lesson doubles up. A 30 minute lesson becomes 60 minutes.
3. Your teacher adds time across multiple lessons. A missed 30 minutes might become two 45 minute lessons instead of two 30s.
4. You schedule a virtual makeup lesson.
   

Whatever fits your family's schedule best.

Just give us at least 48 hours' notice and you're covered. Students on monthly plans can reschedule the lesson as a makeup, within 1 to 2 weeks or 15 days, depending on your teacher's availability.

Students paying per session can choose a refund or a credit toward the next lesson.

Lessons canceled with less than 48 hours' notice, or missed without any notice, are charged as scheduled.

If a scheduled payment is declined, we'll email you and our system automatically retries the card after 5 days.

If that retry also fails, a $10 late fee is added and your next lesson is paused until the account is current. We recommend keeping a backup payment method on file so lessons never get interrupted.

We take four holiday weeks each year across three scheduled breaks:
the week of Thanksgiving, a two week winter break, and one flexible spring break week that can line up with your family's schedule in March or April.

These breaks are already built into your tuition. Because you pay a flat monthly rate rather than per lesson, your payment stays the same whether a month has more or fewer lesson dates, and holiday weeks never change your bill. Your teacher will remind you as breaks approach.

We ask for at least 2 weeks' written notice so we can adjust your teacher's schedule and offer the slot to another family. You can email or text us, or tell your teacher and confirm it in writing with us.

Tuition runs through the end of the notice period. Any unused prepaid lessons in your final billing cycle can be refunded to your original payment method or kept as a credit, whichever you prefer.

Makeup credits still within their 15 day window can be used before you leave.

Our 48 hour cancellation policy still applies during the notice period.